IVR/ON-HOLD/PHONE TREES

Medical and healthcare facilities often rely on automated attendants to be the customer’s first point of contact.  Paired with IVR [Interactive Voice Response], an inbound caller can often establish direct contact with the needed professional and/or department.

It’s vital that the voice that greets and guides the customer is an experienced professional voice over.  The customer should hear a voice that is not only pleasant and easy to understand.  Moreover, the greetings and menus should also reflect the values of the company’s brand as well.

My voiceovers for phone trees, voice prompts, on hold messages and greetings are friendly, welcoming, assuring, and professional.